Delinquent Account Notification

Tucson Water’s policy regarding delinquent accounts offers our customers several opportunities and options to make payments and avoid service interruption.

The due date on a Utility Services Statement is 20 days after an account is billed. The first delinquent notice is 21 days after the original due date; the second delinquent notice is 7 days after the first delinquent notice is given.

A new outbound calling system will send a recorded voice message to customers with delinquent accounts 50 days or older and who have received two notices by mail. The message states that their water service is subject to termination if payment or payment arrangements for the delinquent portion are not made within five days.

The messages are in English audio and in Spanish audio. (Click on a link to listen.)

The message includes the balance owed and the customer’s account number. If you receive a call, please contact Tucson Water as soon as possible at (520) 791-3242 during our business hours Monday through Friday from 8 a.m. to 5:30 p.m. (MST). If calling after business hours, you may make a payment with our IVR (interactive voice recognition) system or through your online account.

This new outbound calling system will be operative Monday through Friday from 9 a.m. to 8 p.m. (MST). More than 31,000 (14%) of our 225,000+ active utility services accounts are in serious delinquency on any given date.

Our primary mission is service delivery, not interruption.